StatExplorer App            

PBX Call Statistics - StatExplorer help  companies and call center improving the way they use their phones and PBX by providing statistics of calls, queues, and agents performances.

Make the most out of your call center by StatExplorer granular call center performance reports.

Slice the information using different segmentations, create customized reports and gain control of the call center performance.

License type: Queue Agents     Developed by: IP-Connect 

 

With StatExplorer, companies can reduce the lost call count, analyze the reason of fails, reduce queue wait duration, and identify saturated trunks and services.

Using agents and queues statistics, call center supervisors can identify less performant agents, track pause and session duration, and improve call flow.

StatExplorer give user statistics of 2 different categories:
• Call statistics
• Queue/agent statistics

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