Get the most out of your IP PBX and communication with your customers

Designed for simplicity of your call center PBX management.

Simplify your phone usage and improve your call flow management.

Drag and Drop, it works!

Make calls without touching your desktop phone.  Supervise all phone functionalities with a unique web interface.  Transfer calls by drag and drop, view who is available or busy, and manage queues: all features are available with a few clicks, in a simple and logical way.

Guaranteed to Save Time

Supervision Switchboard app for IP PBX simplifies your call management, contact search, call transfers, and conferences.  It immediately reduces the number of mistakes and time spent on call management!  No matter where your physical phone or softphone is, Supervision’s interface is identical and easy to learn.

Designed for Call Centers

Real-time display of the queue’s status allows the call center supervisor to have better management of his team and IP PBX, allocate resources when needed, and improve the answer rate.  Listen, whisper and barge functionalities allow simpler call monitoring and agent training.  Agents can share information by chat or call notes and make the customer’s call flow process more efficient.

Simplicity

Use your favorite browser.  Supervision app for IP PBX doesn’t need a per-user special installation or expensive training.  The graphic interface is identical no matter browser or operating system.  It is compatible with Windows, Mac, and Linux

An IP PBX app that brings you closer to your customers

With Supervision, communicating becomes an easy task!

Complex tools and the multiplication of different interfaces make your day harder and keep you away from your customers! Instead of investing time in your customer’s needs, you spend it on training to solve problems and to learn how to use new tools. Supervision Switchboard brings you closer to your customers and co-workers again! Its interface has all the functions you need for your daily tasks in one place.

Manage your queues!

Many companies use queues! But how many of them know how many calls are waiting, who is calling, and how much time they spent waiting? Supervision helps with the real-time display of call waiting. It’s now possible to identify VIP’s call waiting in a queue and immediately answer it.

A formation and managing tool!

With listen and whisper, you can give guidance and recommendation to cal center agents during their conversation with a customer. And the barge function let you assist the agent in his call. Moreover: with pause management, connection, and disconnection from queues, estimate precisely the agent’s working time (Requires Statexplorer module*).

Get closer to your co-workers!

With integrated Chat, talk quickly with your co-workers, no email is needed. The Call Note Share is useful to send information related to a call: file number, customer name, and requests. The call recipient will find this information on his Supervision’s interface right after you’ve transferred the call.

Easy dialing!

Transform your computer with a complete «click to call» function. Install “Supervision Companion” on your MS-Windows®™ computer and dial by selecting a number in any software by pressing 1 key. Now you can avoid dialing mistakes and time loss.

Avoid missing calls!

Forget about the failed call transfers, you can now see if your co-workers are busy in real-time and search for a contact by his name or number. You can give your customers all information needed at the right time and accelerate the process of call management.

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