Technical Support stands as a cornerstone of Professional Services, holding paramount importance in our operational process.
We pride ourselves on the excellence of our service provision and technical assistance. Our company boasts a well-organised technical department, enriched with extensive training both domestically and internationally, and bolstered by years of expertise in power electronics. Moreover, fortified by an extensive network of partners across the nation, we assure steadfast coverage for any eventuality, ensuring our clients experience uninterrupted operation of their equipment.
Our suite of services includes:
- Dispatching our skilled technicians to the installation site.
- Facilitating the seamless connection of UPS and Generators to the requisite loads they support.
- Conducting proactive maintenance for UPS and Generator pairs.
- Undertaking repairs of UPS systems.
- Designing and executing electrical infrastructure for UPS and Generator connections (including cabling, panel construction, etc.).
- Overseeing existing electrical setups.
- Procuring and replacing batteries either at our company's laboratories or directly at the customer's premises.
In addition, Professional Services extends the option for clients to enter into Maintenance Contracts, tailored to their specific needs, for both in-warranty and out-of-warranty services. These contracts are crafted with a spectrum of possibilities, finely tuned to suit the unique requirements of each client.