- ΔΙΑΘΕΣΙΜΟΤΗΤΑ: 15-20 Ημέρες
- Κωδικός Προϊόντος: StatExplorer App
Call statistics
Call statistics can be used by any company who want to get information about
the call count, call duration, get list of calls, get origin or destination of
calls, extension performances, etc.
These statistics let company get information about call volumetric on the PBX, and know which service is the busiest using the DID number, or even bill customers with account codes.
Queue / agent statistics
Queue
and agent statistics are more specifically made for call centers, even though regular companies can find here
valuable information.
Queue statistics bring information about the call volumetric and wait the
duration of calls in a queue before being connected to an agent or hanging up.
Queue performances will be measured as the number of abandoned calls, hold
time, call time, etc.
Agent statistics give information about how many time agents worked on the
selected period, the number of call takers by each agent, pause duration, etc.