- ΔΙΑΘΕΣΙΜΟΤΗΤΑ: 15-20 Ημέρες
- Κωδικός Προϊόντος: Supervision Switchboard for Call Centers and more
All features of Supervision app for IP PBX
Supervision app for IP PBX contains an incredible number of functionalities that will improve your daily tasks.
Call display – Check who is calling you, and manage your calls using your mouse.
Blind call transfer – Blind transfer by using drag and drop.
Attended transfer – Execute an attended call transfer by using drag and drop.
Call note – Shares notes about the call with your co-workers.
Extension status – Visualize who is online, available, or ringing with a color code and text indication.
Caller ID – display Easily identify the caller ID and name of the caller.
Call queue – Manage the call queue in real-time.
Share phonebook – Share contacts with your colleagues and use CompletePBX phonebooks.
Private phonebook – Keep your contacts just for you.
Don’t disturb DND – Toggle DND state in one click, identify who is in DND state.
Call forwarding – Set a new call forward and never forget it again with a clear indication of the call forwarding feature.
Log in/ Log out from the queue – Log in/ log out a queue and log out without complicated codes.
Click to Call – Dial from any app with Companion.
Call waiting – Place a call in waiting status with your mouse and see call’s waiting time.
Call park – Park calls in parking lot, free your phone. All your co-workers will be able to take back the call from the parking lot.
Co-workers group – Organize the Supervision display with co-workers’ group: search faster.
Smart and fast research – Search information in any tab of Supervision using the search bar.
Call interception – Pick up a call ringing on a different extension with one click.
Queue diversion – Immediate pick up a VIP call from a queue, no matter its position in the waiting line.
Listen and whisper – Listen and speak to your co-worker secretly during a conversation.
Barge into a call – Join a call immediately in order to help a co-worker during call treatment.
Call recording – Record your call and listen to it later.
Agent pause – Instantly switch to pause in queues, and measure agents pause time using Statexplorer.
Real-time queue statistics – Get information about queue success rate, median wait time, etc.
Unlimited audio conference – Manage audio conferences with unlimited number of participants (within the limits of your PABX).
Add/ Remove members from a conference – Add or remove a conference member with one click
Mute / Speaking Mute/unmute conference members, measure their talk time.
Call by click – Call any number from the app: phonebook, call history.
Contact display – The contact name is clearly displayed for each call. Create or quickly edit a contact in phonebooks.
Voicemails – Check your voicemail and listen your voicemail message on your phone with one click.
Call History – Check your successful and lost calls from call history. Filter your history using the simple criteria (date, type of call…).
Multiple languages available English, French, Spanish.
Integrate chat – Communicate quickly with your coworkers using integrated chat.
Setting – Add or remove functionalities to users with simple permissions management.
Mobile transfer – Transfer a call to your cell phone using drag and drop, for a interconnection between office phone and mobile phone.